What can Big Island Front Desk do for you?


Increase Revenue!


Using proven rate management secrets in collaboration with a first-rate marketing team get more bookings and more cash flow!


With surpassing service and rates equal to or less than other management companies you can enjoy the Front Desk difference in confidence.


We accept a limited inventory of quality properties to maximize your marketing exposure and revenue potential. Experience the benefits of being on our program.

On-Line Marketing


24/7 access to booking YOUR property.
A personalized description of your property.
Ten digital pictures, professionally manipulated for excellent quality.
A list of rates and amenities.


Easy-to-use property search page allows potential guests to quickly find the property that fits their preferred size, price, and location.


Our dynamic website is more than a property search page...it's an entire Vacation Planner for visitors to the Big Island. Check it out!

Be in Control--More Choices


Control your nightly rate – We set it but give you the option to change it. We want your goals met.

Control your booking style for a greater return. For instance, if you owned a condo that costs $85 to clean and rents for $170 / night, set a 5-night minimum stay to maximize profits. You may book less but make more by saving on cleaning and wear and tear.

Smart Management


Managing a maid and linen service effectively is a big challenge. Many reservation companies never check their employees' work. With Big Island Front Desk, you chooses the vendor and we coordinate the services.

Big Island Front Desk will go into a property immediately before and after a guest reservation to keep accountability standards high for our vendors and guests.


Locked out? Need help? Simply call us toll-free at 1.888.315.4157 to page the MFD Manager.

Greater Flexibility


Through a password-protected page, check booking history and availability of your property.

Make reservations through any internet connection.

Once your reservations are in our system, we will take care of key disbursement and coordinate services with a cleaning and linen vendor as part of the hosting agreement.


Owners may choose their own maid and linen services or select a cleaning company that is currently cleaning units for BIFD. We coordinate services so if you are not satisfied, you're not out of luck--just choose another vendor.

A Growing Network of Opportunity


An umbrella network enables industry-level advancements, marketing oversight and financial accountability to assure you have a company easy to trust.

Front Desk Resorts is an on-line resource for lodging and vacation planning. They assist property managers in software, hardware, hosting and support.

How do we work for your guests?

Service & Rates

Services and Rates Provided:

• On-line Marketing and Promotion

• Cleaning & Linen Vendor Coordination

• 24-hour Key Disbursement Ability

• Owner On-line Booking Flexibility

• 24-Hour Contact Response

• Monthly E-mail of Property Condition

• Monthly Statements Sent Via E-mail

• Full use of the Big Island Passport

• Company Manages Residing Guests

• Public Can Book Your Condo On-line

• Professional Bookkeeping Services

• Unit inspection Checklist - Before / After Stay

• Tax Reporting (IRS & Hawaii GET/TAT)

Monthly Commission & Hosting Rates 30% plus $50/month hosting fee
*All plans include a one time start-up fee. This fee is for: photography, set-up, inspections, ratings, & administration. Prices & Services are subject to change.

Property Owner FAQ’s

Why is there a start-up fee?

Everyone needs to learn about your rental property. It takes significant design time and expensive tools to gather the following information then script it for posting online.

We take five digital pictures and professionally manipulate them for excellent quality.

We write a unique description of your property.

We run through an extensive process to objectively rate your property.

We develop a web document that contains aerial views of the complex and specific driving directions. Click here for an example.

We set up a lock box with a unique key code to be used by guests.

We file paperwork with the State of Hawaii. We setup an owner email address & password.

We create a Guest Directory Book specific to your property.

Why is there a hosting fee?

The cost of web design and hosting is high when you interface with top of the line software and design companies.

We charge a hosting fee that offsets our real costs and allows us to manage fixed monthly expenses during slower months allowing us to minimize our management commission.

Will you take any property on your rental program?

No. We monitor the type of property we allow on our program by inspecting it before accepting it. A poorly-cared for property results in guest complaints. In the end, that complaint can stain the reputation of a good rental company. We protect our reputation and our guests by setting a high standard for excellence in accommodations. When we preliminarily rate a property we offer suggestions, comments and items that need immediate attention.

How do I submit my property for inspection?

Requesting a property inspection is simple and cost you nothing. Simply call toll free 1.888.315.4157 or email us through our “Contact Us” page and we’ll call you. We count time spent doing inspections as an investment and enjoy the prospect of adding your property to our program.

Sign Up Now

We look forward to hearing from you and having you experience the benefits of renting through Big Island Front Desk.

Please call us at 1.888.315.4157 for more info,


Big Island Front Desk